Koree Mires is the Senior Director of CX Engineering for TAC Innovation, Automation & Disruption at Cisco, where they oversee global TAC workflows and tools for support engineers, focusing on innovation and budget management. They previously held several roles at Cisco, including Sr. Manager and Director of Global TAC Innovation, where they directed operations and managed customer escalations. Koree has also served as Director of Customer Service at Sage and Director of Information Systems at ARNet, Inc. Currently, they are pursuing a Master of Business Administration in Technology Management at the University of Phoenix and a Bachelor of Science in Computer Science at Texas Tech University.
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