Kyle Watts is a seasoned professional with extensive experience in customer success and account management, currently serving as the Senior Director of Customer Success for the US Commercial Segment at Cisco since 2007. In this role, Kyle oversees SaaS and on-prem software adoption across a $2B+ portfolio, leading a team of 30 Customer Success Managers and over 100 specialists. Prior positions at Cisco include Director of Customer Success for the Americas and leadership roles focused on partner success and cloud managed services. Earlier career experience includes managing account teams at TManage, developing strategic alliances at Think New Ideas, and project management at Millward Brown-IntelliQuest. Kyle holds an MBA in Marketing and Information Technology from Fordham Gabelli School of Business and a BA in Economics from The University of Texas at Austin.
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