Leonardo Mattos is a Technical Consulting Engineer at Cisco, specializing in customer experience and complex service request consulting. They have held various roles in the network engineering field, including Senior Network Analyst at TIVIT and Senior Network Engineer at GTN Technical Staffing and Consulting. Previously, Leonardo served as a professor at UNIJORGE and SENAI Cetind, teaching courses on TCP/IP protocols and network systems. They hold multiple Cisco certifications, including CCNP and CCNA, along with a Bachelor’s degree in Computer Science from Universidade Salvador.
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