Lisa Ferrari is a seasoned program and project management professional with extensive experience in service delivery and IT solutions. Currently serving as a Service Delivery Leader at Cisco, Lisa has previously held roles such as Service Delivery Sr. Program Manager at Cisco, where responsibilities included managing over $100M in global services and leading the Contract Change Request Initiative. With a substantial background in project management at EDS, Blue Cross Blue Shield of Michigan, and Blue Care Network, Lisa has successfully led teams through complex system conversions, regulatory compliance projects, and customer service strategy implementations. Additionally, Lisa has entrepreneurial experience as a business owner in the massage therapy field and has contributed to education as an adjunct faculty member. Lisa holds a B.S. in Business Administration from Madonna University, along with certifications in project management and IT service management.
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