Lucy Howe

Lucy Howe is an experienced leader in Customer Experience (CX) with a background in managing vendor strategies and support operations at Cisco from 2008 to 2023. Lucy's roles included overseeing the Customer Experience Centres (CXC) vendor strategy, ensuring compliance with performance metrics, and leading teams in delivering exceptional customer service. Lucy holds a Bachelor of Education (B.Ed.) in Primary Education from the University of Greenwich, which was completed in 1994. Earlier in their career, Lucy also worked as a teacher at Eglinton Primary School from 1994 to 1997.