Matthew Kaufman is an experienced Global Network Operations Manager with over 20 years in the industry, focusing on customer satisfaction and the development of efficient support teams. They have held various key positions at Cisco, including Senior Manager of Global Service Operations and Manager of Service Operations, where they successfully managed large teams and critical incidents. Matthew's expertise in ITIL processes and service delivery has enabled them to build support teams for major clients, including one of the world's largest banks. Currently, they serve as a Senior Manager in the SVS Americas Technical Council, demonstrating continuous commitment to solving complex support problems.
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