Melissa Riner is a PMP certified technical leader with over 25 years of experience in program and project management in the field of technical solutions, particularly focusing on cloud and premise contact center deliveries. Currently serving as a Leader in Software Engineering at Cisco, they lead a technical contact center implementation team while developing strategies to enhance project efficiency. Previously, Melissa held various roles, including Program Manager at Cisco and Senior Implementation Manager at PPT Solutions, where they successfully managed numerous projects and partnerships to optimize customer experiences. Melissa's educational background includes an associate degree in Information Technology from Northern Virginia Community College.
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