Michael Qiu is a Customer Delivery Technical Leader at Cisco, where they collaborate with multiple vendors to troubleshoot network issues and ensure customer satisfaction. Previously, they served as an L2 IoT operation specialist at Ericsson, addressing incidents and working with third-party vendors to enhance service quality. With a background in network engineering at Fujitsu Global and Rakuten Mobile, Michael has demonstrated leadership in managing teams and driving projects in complex environments. They hold a Master's degree in Information Systems Engineering from the University of Electro-Communications, obtained in 2012.
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