Mohamed H. has extensive experience in technical support and incident management within the telecommunications sector. At Orange Business Services, from February 2016 to May 2020, Mohamed served as an Incident Management Specialist, where responsibilities included acting as the first level of escalation and serving as shift leader. Prior to this role, Mohamed worked at Vodafone as a Technical Support Analyst from January 2015 to September 2015, focusing on resolving customer support issues related to Operating Systems, network connectivity, and Blackberry services. Currently, since May 2025, Mohamed is employed at Cisco as a High Touch Technical Consulting Engineer. Mohamed holds a degree from El Shorouk Academy, completed between 2009 and 2014.
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