Nancy Garcia is the Director of Customer Experience Transformation Program Management Office at Cisco, a position they have held since 2021. Previously, they served in various senior management roles at Cisco from 2016 to 2018, including overseeing a 45-person Customer Success Manager team and leading operational strategies for the Global Customer Success organization. With a background in driving customer success strategies and managing significant revenue impacts, Nancy has demonstrated a commitment to enhancing client experiences throughout their career, which began at WebEx.
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