Nicholas McKenzie is the Global Head of Change Management at Cisco, where they lead change initiatives and drive quality across all regions. Previously, they served as Head of Operations at imimobile, focusing on incident, change, and problem management. Nicholas has a diverse background in service assurance and operations management, having worked with notable companies such as T-Mobile UK, Ericsson, and Sunrise GmbH in various leadership roles. Their experience includes managing network incidents and ensuring high service delivery standards throughout their career.
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