Paul Born

Paul Born is a Digital Strategy Leader specializing in pre-sales growth and post-sale customer success and renewals, with over 15 years of experience in high tech markets. Currently, as a Senior Manager of Digital Customer Success at Cisco, Paul leads a team to enhance customer journeys and has successfully accelerated customer lifecycle speed by over 27%. Previously, Paul founded Ascendance, LLC, and Optimum Conferencing, where they developed marketing strategies and customer lifecycle programs for clients like Cisco and McKesson. Paul has also held senior marketing roles at Cisco, where they executed impactful marketing campaigns and engagement strategies across various channels. Paul continues to advance their education with certifications in Digital Marketing Strategies from Northwestern University and holds a Bachelor's degree in Business Administration from Virginia Tech.