Perla C. is a seasoned Senior CX Leader with over 22 years of experience in customer delivery and digital transformation. They have held leadership roles at various companies, including Cisco, where they managed customer support for enterprise networking solutions, and Tecnologías de la Información Aplicada, where they led software project execution. Perla is also pursuing a Doctor of Philosophy in Business Administration and Management at Universidad Autónoma de Guadalajara, having previously earned an MBA and a post-graduate diploma in various IT disciplines. Known for their passion for innovation, Perla co-authored an Innovation Framework and leads AI and digital transformation strategies in their current role.
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