Platon Tsamouridis is an accomplished IT professional with extensive experience in ITIL problem management, having held multiple roles at Cisco from 2016 to 2018, including ITIL Problem Manager, ITIL Problem Management Lead for EMEAR and Global teams, and Manager at Cisco Managed Services focusing on AI-driven enhancements and team development. Prior experience includes roles at Velti and Xenos Travel, where skills in system administration, application support, and technical troubleshooting were honed. Platon holds a degree in Computer Engineering and Informatics from the University of Patras and numerous ITIL certifications, demonstrating a strong foundation in IT service management and a commitment to continuous professional development.
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