Pramod Chugh is a certified Project Manager with extensive expertise in Project and Program Management, Service Management, and Operations Management. They have worked as a Project Manager for Zensar Technologies from 2002 to 2010, delivering ITIL-related services and championing process improvements. Currently, Pramod serves as a Project/Program Manager at Cisco Systems, focusing on the architecture and implementation of service management frameworks and ITIL processes. Their professional background includes roles as a Technical Lead at Usha Martin Infotech Limited and as a Software Engineer at Xerox India. Pramod holds a Bachelor of Engineering in Mechanical Engineering from the Institutions of Engineers (India) and a diploma in Tool Engineering from YMCA Institute of Engineering.
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