Rachel Gross is a transformational IT service delivery leader with over a decade of experience in program and service delivery management. At Cisco, they served as a Services Delivery Manager, successfully delivering complex contracted professional services while managing a team of over 80 professionals. Previously, Rachel worked as a Program Manager at R&R Solutions, where they provided customer-facing support and led multiple projects across various technology domains. Currently, they are pursuing a postgraduate degree in Artificial Intelligence for Leaders at The University of Texas at Austin.
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