Rahul Kapoor

Rahul Kapoor is a seasoned professional with a background in technology and incident management. Experience includes serving as a Trainer for Microsoft at Convergys from August 2008 to June 2010, where responsibilities involved training new hires in technical skills within a supportive environment. At Aricent, from June 2010 to September 2012, Rahul worked as a Cisco Unified Communication VOIP Engineer, providing level two support and troubleshooting for Cisco customers. A tenure at HCL Technologies from November 2012 to September 2016 as a Network Consultant involved leading a team of over 30 engineers to ensure end-to-end support for the JPMC RMS UC network, focusing on service monitoring and outage management. At Cisco, during February to August 2018, roles included Incident Manager and Leader of Customer Delivery, overseeing high-visibility incidents and ensuring timely management communication. Rahul Kapoor graduated with a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Krishna Engineering College in 2008.