Ramesh Ramala is a Technical Leader at Cisco, specializing in the architecture, design, implementation, and support of large-scale contact center solutions. Ramesh has extensive experience as a CCIE Collaboration and Contact Center Architect, having led significant upgrades and migrations for Cisco's Unified Communications and Contact Center technologies across North America and Asia. Previously, Ramesh held roles at GEICO, Servion Global Solutions, and Orange Business Services, contributing to major UCCE deployments and custom application solutions. Ramesh earned a Bachelor's Degree in Electronics and Communications Engineering from Jawaharlal Nehru Technological University and holds a diploma in the same field from S.V. Govt. Polytechnic.
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