Richard Alava, M.S., CAPM®, CSM®, is currently the Salesforce Business Analysis Manager at Cisco, where they leverage their expertise in Salesforce to develop tailored solutions. Previously, Richard held roles such as Sr. Customer Insight Analyst at Charter Communications and Business & Integration Architect Associate Manager at Accenture. Before that, Richard gained extensive experience in various analyst positions across companies like Cablevision and Lightpath. They are pursuing multiple degrees, including a Master of Science in Information Technology Management, and have consistently achieved high academic honors.
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