Rob Taylor is a seasoned leader in customer experience delivery and strategy, with extensive expertise in SaaS, innovation, and automation. They served as a Senior Strategy and Planning Leader at Cisco from 2017 to 2025, where they established a Technical Services Strategy and led global expansion initiatives for the Customer Experience Review program. Prior to this, Rob held roles including Senior Manager of Customer Experience Service Delivery, focusing on customer success and loyalty, and Support Manager for Web Security product lines. Rob earned a BS in Computer Engineering from North Carolina State University.
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