Ryan Richon is an experienced professional with a diverse background in technical support, management, and business development. Currently serving as a Manager in Cisco's TAC Enterprise Route/Switch team since June 2017, Ryan has progressed from a Customer Support Engineer to Team Leader, focusing on troubleshooting and enhancing customer network performance. As the President of Pet Kept Secrets since October 2010, Ryan oversees product development, sales, and marketing, while implementing collaboration tools and managing website content. Previous roles include Financial Application Analyst at Sampson Regional Medical Center, where Ryan managed EHR software and resolved network issues, and General Manager at NY Pizza, where Ryan directed daily operations and managed a team. Academically, Ryan holds an MBA and a BSBA in Management Information Systems from East Carolina University, along with an Associate's Degree in Networking Technology from Wake Technical Community College.
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