Ryu Nakano is a Solutions Architect at Cisco, where they have leveraged nearly 20 years of experience in the contact center industry to deliver complex systems across all phases. Previously, Ryu served as a Senior Sales Engineer at Uniphore and took on various engineering roles at Power Works and Genesys. Ryu holds a Bachelor's degree in Information Science, Computer and Math from 東京理科大学, earned between 1992 and 1996. They have a deep understanding of multiple technologies essential to the contact center field, including network protocols, databases, and conversational AI.
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