Samir Bouguenna is a results-oriented professional with over 20 years of experience in leadership and customer success. Currently, they serve as the Manager of Customer Experience at Cisco, leading a team of skilled Portfolio Activation Specialists. Previous roles include Senior IT Specialist at HCL Technologies and Air Traffic Controller in the Royal Air Force. Samir has also worked with various companies, including Xerox and Egencia, focusing on enhancing customer engagement and retention. They are currently pursuing a degree at Dublin Business School.
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