Serena Papp

Serena Papp is an experienced professional in instructional design and learning development, with a notable role as Performance and Learning Design Manager at Blue Shield of California, where leadership was provided to an instructional design team for global call center training. Prior experience at Cisco included positions such as Sr. Learning and Development HR Partner, where a soft skills and culture training strategy was launched across multiple organizations, and Global Partner Readiness Lead, overseeing project management for digital content targeted at global partners. Serena also served as Engagement Manager, successfully increasing policy adherence and developing comprehensive training curriculums, and as Global Program Owner, managing cross-functional partnerships for system enhancements. An A.A. Degree in Liberal Arts from West Valley College and a BS in Forestry Conservation from Humboldt State University complement Serena's professional accomplishments.