Shane Davis is a Sr. Staff Software Engineer at Cisco, where they focus on enhancing developer productivity and product quality in the Lifecycle track of CX Cloud. Previously, Shane held various roles, including Team Lead for Care Analytics at Khoros, where they contributed to significant projects and improvements in cross-team development. Shane also served as a Sr. Engineer at Blackbaud and began their career in customer support at Apple, emphasizing the importance of customer experience in every project. Shane holds an Associate of Applied Science in Computer Programming from Austin Community College.
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