Shankar A K is an Engineering Technical Leader focused on reliability for Cisco Contact Center Solutions. With over 15 years of experience, they specialize in quality assurance functions, advanced automation strategy, and enhancing engineering teams. Shankar held positions at Cisco and Wipro, contributing significantly as a Senior Software Engineer and Technical Lead. They hold a Bachelor's degree in Mathematics from Loyola College, Chennai, and a Master of Science in Computer Software Engineering from the Birla Institute of Technology and Science, Pilani.
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