Shreya Srinivas, CCXP, is a CX Strategist with over 10 years of experience in Customer Experience Management, Market Intelligence, and Business Development. They have designed and managed customer experience programs for various sectors, including retail and e-commerce, while previously holding roles at IBM, Genpact, and Cisco. Shreya's background includes conducting extensive market research and strategic planning, enabling businesses to drive growth through actionable insights and data-driven decisions. They hold a Bachelor's degree in Information Technology from Anna University and a Master's degree in Information Systems Management from Carnegie Mellon University.
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