Stephanie Shields

Stephanie Shields, MBA, possesses extensive experience in customer success and support roles, most recently serving as a Senior Customer Success Manager at Cisco since June 2022. In this role, Stephanie leads team projects and mentors new Customer Success Managers, leveraging expertise to foster effective onboarding and long-term success. Prior positions include Customer Experience Analyst at Pondera Solutions, where Stephanie enhanced customer satisfaction through proactive support, and Customer Success Manager at Cisco, managing a portfolio of over 25 Enterprise and Mid-Market accounts. Stephanie's background includes technical support at Thomson Reuters and an internship at Michigan State University, complemented by a Bachelor of Science in Advertising from Michigan State University and a Master of Business Administration from the University of Dayton, achieving high academic honors in both programs.