Sumedha Phatak

Sumedha Phatak is a leader in CX High Touch Delivery at Cisco, where they focus on managing customer operational concerns and enhancing service quality. With past experience as a Network Engineer at Ericsson, Sumedha led crucial projects that transformed network systems and trained team members. They have also held various technical and managerial roles at Cisco, prioritizing customer needs and streamlining support processes. Sumedha earned a Bachelor's in Electrical Engineering from Gujarat University and a Master's in Electrical Engineering with a focus on Telecommunication from The University of Texas at Arlington.