Sushika G. is an accomplished professional with extensive experience in IT service management and project management across various companies, including Cisco and Standard Bank Group. Currently serving as a High Touch Operations Manager at Cisco and a Scrum Master/Project Manager at Pattern Matched Technologies™, Sushika has demonstrated expertise in problem management, service level management, and operational improvements. Previous roles include Problem Manager, Technical Specialist, and Service Level Manager at Standard Bank Group, where responsibilities encompassed process design, incident management, and customer service enhancements. Sushika's educational background includes multiple courses and certifications in IT service management, leadership, and agile practices, reflecting a strong commitment to continuous professional development.
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