Suzanne McGarity

Suzanne McGarity, MBA, is a Territory Manager for Executive Escalations at Cisco, with over twenty years of experience in service provider roles across quality, service, support, program management, and product management. At Cisco, they manage customer and partner escalations, leading cross-functional teams to resolve complex issues and improve customer satisfaction. Suzanne has a proven track record in utilizing analytics to enhance business processes and streamline operations, including a significant reduction in service outages during their tenure as a Service and Support Manager. They hold a BA in Language and International Trade from Clemson University and an International MBA from Thunderbird School of Global Management.