Tejal Patel currently serves as the Sr. Manager of Advanced Services at Cisco, leading the services delivery and customer experience team for one of Cisco’s largest customer accounts, while achieving significant growth in transactional services from 200K to 10M YoY and improving services margins by 300%. Previously, Tejal held several roles at Cisco, including Technical Escalation Engineer, where responsibilities involved managing network outages and product deployments for SP 3.0 customers, and Customer Support Engineer, providing extensive support for various gateway and Catalyst platforms. In an earlier role as Network Consulting Engineer for Service Providers, Tejal conducted technical requirements analyses and developed design architectures to enhance network infrastructure management for customers.
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