Thomas Murray is an experienced Customer Experience Manager at Cisco since April 2024, overseeing a $42 million portfolio focused on post-sales delivery of hardware, software, and services. Previously, as Service Delivery Manager at 7-Eleven, Thomas managed IT service delivery across 9,000 stores in the U.S. and Canada, engaging with vendors and leadership for service improvements. At AT&T, Thomas led enterprise services for federal agencies, enhancing technology transformation with a $220 million portfolio. Other roles include Information Technology Operations Manager at BAE Systems and Verizon, and Service Delivery Director at NJVC-LLC, managing complex DoD/Intel operations. Thomas holds a Bachelor of Science in Management Information Systems from the University of Maryland Global Campus and an Associate's degree in Electronic Principles from the Community College of the Air Force.
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