Thomas Wall

Thomas Wall is a results-driven executive currently serving as the Director of Strategy and Planning at Cisco, where they spearhead global strategy across multiple roles within the Customer Success domain. With a background in Information Security Analysis at Honeywell Technology Solutions, they have demonstrated expertise in business transformation and customer success, notably increasing utilization compliance and supporting numerous adoption initiatives. Thomas actively fosters an environment that values employee input and enhances customer experiences, deploying advanced data analytics tools to optimize processes. They hold a Bachelor of Science in Information and Computer Technology and are pursuing a Master’s degree in Technology Systems at East Carolina University.