Todd West is a seasoned Customer Experience Center Manager at Cisco, where they have led the strategy and execution of a world-class customer experience program since 2017. Prior to this role, Todd held various senior IT positions at Cisco from 2000 to 2009, focusing on enhancing customer interactions through innovative technology solutions. Todd's career began at Novell as an IT Director, where they successfully led significant ERP implementations and improved customer processes. They have consistently demonstrated a commitment to fostering collaboration and driving operational efficiencies across teams.
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