Tomasz Nowak

Tomasz Nowak is currently the Director of Customer Experience at Cisco, where they lead a team of 150 engineers in the EMEA Enterprise Technical Assistance Center. With over 15 years of experience in technical services, Tomasz has established a strong foundation in talent management and performance development, playing a key role in creating the Engineer Incubator program that trains over 100 graduates annually across multiple countries. They hold an MSc in Telecommunication from the Franco-Polish School of New Technologies, an MBA from the University of Minnesota, and a certificate in Business Psychology for managers from Akademia Leona Koźmińskiego, along with an AI Strategy Certificate from Cornell University. Prior to Cisco, Tomasz worked at Siemens, Nortel, and Nokia Siemens Networks in various management and technical roles.