Vaishali B. is a skilled Business Analysis Manager at Cisco since January 2021, specializing in the design and delivery of core capabilities within the Customer Success Console (CRM) to enhance customer support. With expertise as a Certified Salesforce Administrator, Vaishali also possesses strong skills in customer success, project management, and program management, particularly within the Software as a Service (SaaS) sector. Prior experience includes serving as a Salesforce Administrator at Cipm from February 2017 to January 2021, where Vaishali built custom functionalities, improved data visibility by 30%, and collaborated with cross-functional teams to enhance business processes. Additionally, experience in healthcare IT was gained at Vqlc from July 2007 to May 2012.
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