Valeria Cabrera is an experienced Engineer in Communications and Electronics with a Master's degree in Information Technology from Hochschule Mannheim. With 15 years in the Telecommunications field, Valeria has held various roles including Problem Manager at Ericsson, where they defined and initiated Problem Management processes, significantly reducing escalations and improving efficiency. Currently, Valeria works as a High Touch Operations Manager at Cisco and is involved in Problem Management activities, focusing on continuous improvement for projects, backed by ITIL V3 foundations certification. Previously, Valeria has also served as an Incident Manager at Scotibank México and has supported global customers in various technical capacities across different organizations.
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