Yolanda Cham Yuen is a Business Operations Analyst at Cisco, specializing in operation management for the Globalization and Translation Services group since October 2023. Previously, Yolanda served as a Production Manager at Emerge from September 2018 to October 2023. Yolanda's extensive academic background includes a role as an Associate Professor at ITESM from August 1998 to July 2018, where instruction spanned various subjects such as Digital Technologies Project, Industrial Informatics, and programming languages. Additionally, Yolanda held positions as Associate Director of a Program and Program Director, providing academic advising and managing student projects. Earlier experience includes a Technical Support Engineer role at GS Comunicaciones and a Technical Support Engineer role at Abarrotes Abeja. Yolanda holds a Master’s degree in Computer Science and a Bachelor’s degree in Electronic Systems Engineering, both from Tecnológico de Monterrey.