Yolanda Guzman

Yolanda Guzman is currently an Operations Manager in Financial Services at Cisco, where they have worked since 2003. In this role, they oversee the collection efforts and customer care for Cisco Capital Americas, while also managing a team of seven Customer Relations Managers. Yolanda has demonstrated expertise in maintaining low delinquency rates and has a proven track record of enhancing operational processes. They are actively involved in mentoring and supporting their team to ensure high levels of customer satisfaction.