Pete O'Brien

Head Of Quality Assurance, Global Business Services at Cision

Pete O'Brien's work experience begins in 1999 at Durrants, where they started as a Night Shift Reader and eventually became a Boolean Search Team Manager. In this role, they were responsible for reading publications, locating specific keywords, and providing short abstracts for customers. Pete also ensured the timely processing of articles to meet deadlines.

In 2009, Pete joined Gorkana as a Quality Assurance & Boolean Search Team Manager. Here, they continued to manage the team responsible for quality assurance and boolean search. Pete also served as a Customer Experience Manager, focusing on improving customer satisfaction.

Pete then moved to Cision in 2016, initially serving as an Operations Manager and later becoming the Head of Quality Assurance for Global Business Services. In these roles, they oversaw quality assurance processes and played a key role in improving operations and customer service.

Pete O'Brien attended Solent University from 1992 to 1995, where they studied Social Science. Pete did not obtain a specific degree during their time at Solent University. In addition to their educational background, Pete O'Brien has also obtained a certification in Lean 6 Sigma (Green Belt) from the Fisher College of Business at the Ohio State University/ CPD. However, no information is provided regarding the month or year when they obtained this certification.

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Timeline

  • Head Of Quality Assurance, Global Business Services

    January, 2021 - present

  • Operations Manager

    March, 2016