Felipe Jacob is an experienced professional with over ten years in the IT industry, specializing in incident and problem management, customer service, and team leadership. They have held positions at companies such as IBM and BT, where they managed critical incidents and provided advanced troubleshooting for Cisco Collaboration environments. Currently, Felipe serves as a Support Master and Senior Incident Manager at CI&T, continuing to leverage their technical expertise and strong organizational skills. They hold a Bachelor's degree in Computer Science from Universidade Paulista and are proficient in English and Spanish.
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