Dawn Pugh

Dawn Pugh is an experienced leader in customer service and team management, currently serving as Partnerships Team Leader at CITB since June 2014, where responsibilities include directing a mobile team of Advisors across the West Midlands and North West of England, while focusing on team development and performance improvement. Prior to this role, Pugh held positions such as Customer Service Manager at Next, leading a team of 18 in a high-volume contact center, and Credit and Collections Manager at Virgin Media, overseeing a team of 16 to ensure payment collection targets were met. Additional experience includes serving as Account Manager at British Gas Business and various roles at Office Depot International (UK) Limited, including Team Manager and Internal Quality Coach.