Hongchao Ma is an experienced professional in site reliability engineering and security architecture, currently serving as SRE Director & Security Architect at CITCON since May 2021, where responsibilities include building AIOps and managing post-mortem processes. Previous roles include Senior Site Reliability Engineer at The Globe and Mail, where Hongchao utilized over 20 Terraform modules for AWS infrastructure management, and Software Engineer at Cya LIVE, with expertise in RTP, RTCP, SDP, STUN, and TURN servers. Additional experience includes positions as DevOps Engineer at Entertainment One, DevOps Developer at CaseWare International Inc., and DevOps Engineer at 北京云英传奇技术有限公司, with a strong focus on cloud infrastructure and monitoring systems. Hongchao holds a Master’s Degree in Electrical and Computer from the University of Ottawa and a Bachelor's Degree in Electrical and Electronics Engineering from Changchun University of Science and Technology.
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