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Help Desk & Support Team

About

The Help Desk & Support Team at CITI Program assists users in navigating and utilizing the company's online educational platforms. They handle technical issues, troubleshoot problems, and provide guidance to ensure a smooth user experience. Managed by the Manager of Support, the team also coordinates operations to maintain optimal service quality.

Team members

Cornelius McCray

Operations Coordinator

Daniel Jaffe

Help Desk Technician

Dee Joseph

Manager, Support

Kevin Del Risco

Help Desk Technician

Miguel Morales

Help Desk Technician

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