Our Mission

The Citizens Advice Service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. 
The service aims: 
	to provide the advice people need for the problems they face. 
	to improve the policies and practices that affect people’s lives.

Our Vision

Citizens Advice Maidstone aims to create an effective and dynamic advice service, which responds to the ever-changing needs of the Community. The Bureau will work in partnership with stakeholders to enhance the availability and accessibility of its service within the Borough of Maidstone and its surrounding areas, both urban and rural

In order to deliver this service to the community the Board of Trustees has agreed to 5 high level strategic values. These are 

•	to provide high-quality advice to our clients
•	to ensure that all who need advice know about us and can access our services conveniently
•	to carry out whatever projects we undertake economically, efficiently and effectively
•	to use our experience to offer advice on social policy and problems to central and local government
•	to promote equality and diversity

Citizens Advice Maidstone

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Teams

Offices