Dylan Astle

Dylan Astle has extensive work experience in various leadership roles. Dylan started their career at Restoration Hardware as a Home Delivery Coordinator in 2001. In 2002, they joined Walmart as an Assistant Manager. Astle then moved on to DirectBuy in 2007, where they initially served as the Director of Member Service and General Manager of Corporate Club Operations. From 2013 to 2020, they took on the role of Co-President and VP of Customer Service and Operations, responsible for managing customer experiences and operations for over $250 million worth of merchandise and 170,000 families in North America. During this time, they implemented Net Promoter across the network and improved customer loyalty by 25%. Astle also built and managed a centralized service model supporting 170,000 members with 400,000 annual calls. In 2017, they became the Chief Operating Officer at DirectBuy, Inc. and subsequently held the position of Chief Operations Officer for Citrin starting in 2020.

Dylan Astle earned a Bachelor of Arts (B.A.) degree in Business/Corporate Communications from Brigham Young University. There is no information provided regarding any additional certifications.