Contact Centre Recruitment and Staffing Specialists

Citrus Group was established in 2013 and today, are leaders in the recruitment of personnel for the contact centre industry.  We provide the following services to our clients:

-	Recruitment services (Project based, volume and one-off requirements)
-	Temporary staffing and labour hire
-	Executive search and selection
-	Assessment services
-	Consulting services
-	Training & development
-	Retention services

We provide our specialized services to our clients on a national basis with a special focus on regional and remote locations including work from home.

We boast an impressive and extensive client portfolio which includes iconic brands in a large range of industries including banking and finance, insurance, telecommunications, FMCG and many more.

Our specialisation continually enables us to provide our clients with skilled and experienced personnel in a large range of contact centre positions from entry level through to specialised, management and executive positions

Our service is unmatched by our competitors.  We provide our clients a range of value-added services, including:

-	Access to our large and expanding candidate database
-	Training and assessment centre facility 
-	Industry insights
-	Surveys
-	Reports
-	Case studies
-	White papers.

Our name represents quality and professionalism within the contact centre and recruitment industries. 

The candidates we place become part of the Citrus Group community.  They are a testament to the high standards of our service, training and candidate care we continue to deliver.  We constantly keep in contact with our candidates and nurture them throughout their working careers, so they continue to develop and perform well.

We provide our clients with the latest methods and techniques for recruiting, training, retaining and managing contact centre personnel and pride ourselves on the quality of service we continue to deliver to our clients and candidates.

Citrus Group

Gordana Smith

This department focuses on sourcing, coordinating, and consulting on recruitment efforts to meet organizational staffing needs.

Recruitment Services

This department manages interactions with customers to resolve issues and provide assistance.

Customer Support

This department provides strategic direction and oversight for the organization.

Citrus Group

Org chart

Teams

Recruitment Services

Customer Support

Executive Leadership

Offices