Michael James has over 16 years of experience in technical support and operations, currently serving as a Technical Operations Engineer at Civica since October 2017, where responsibilities include providing support for bespoke payment systems and assisting with project delivery and customer upgrades. Previously, Michael held the role of Technical Support Analyst at The Football Pools Limited, offering comprehensive service desk and desktop support to approximately 180 users, and served as an IT Service Desk Engineer at Betfred, providing support for both internal users and external customers. Michael's career began as an IT Service Desk Analyst at Countrywide Property Lawyers and included an admin role at Halton Borough Council Social Services. Michael obtained a BA (HONS) in Film Studies with Information Technology from Edge Hill University.
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