Amy Vikander serves as the Senior Vice President of Customer Success at CivicPlus, a position held since November 2007, after progressing through various roles including Vice President of Client Services and Director of Operations. In these capacities, Amy oversees integration planning for acquisitions and drives the implementation of innovative business processes to enhance operational effectiveness. Previous roles at CivicPlus include Business Development Director and General Manager of CivicReady, as well as Director of Client Care, where strategic vision and customer experience improvement were paramount. Earlier professional experiences at Verifications, Inc. and McCullough Development, Inc. involved various client-focused positions, highlighting a consistent commitment to customer service and operational quality. Amy holds a degree from Kansas State University.
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